Help and feedback
Start with the common questions below. If that doesn’t solve it, send us a message.
The confirmation email didn’t arrive
Check spam. On the sign-in page, choose Create account to send it again (once a minute). The link works for an hour — if it expired, send a new one.
I forgot my password
Choose Forgot password on the sign-in page, enter your email, and follow the link in the email to set a new one.
New device, my workouts are missing
Sign in with the same account on the new device and they load automatically. Workouts logged while signed out stay on the device they were logged on.
I logged workouts before signing in
When you sign in you’re asked whether to add them to your account. Choose Add them to my account to merge — you can download a backup first.
Using a shared computer
Sign out in Settings when you’re done; training data is removed from that device.
Deleting my data or account
You can delete your training data yourself: signed in, Settings → Data → Delete my training data. To delete the Ken’s Toolbox account itself, send a message with the form below and include your account email.